--- title: Always the best service to keep your packhouse moving with Ellips USA description: Trusted by 200+ packhouses, Ellips USA delivers world-class grading tech backed by fast, reliable local support when it matters most. image: https://insights.ellips.com/hubfs/Ellips_USA_ServSupp-5.jpg --- [![Ellips](https://insights.ellips.com/hubfs/raw_assets/public/Ellips_Group_August2023/images/logo.svg "Ellips")](https://ellips.com/) ![Flag en](https://insights.ellips.com/hubfs/raw_assets/public/Ellips_Group_August2023/images/en.svg "Flag en") en [![Flag nl](https://insights.ellips.com/hubfs/raw_assets/public/Ellips_Group_August2023/images/es.svg) es](https://insights.ellips.com/es/mas) [Contact](https://ellips.com/contact/) [Client portal](https://ellips.com/client-portal/) Menu Close - [Fruit and vegetables](https://ellips.com/fruit-vegetables-grading-machine/) - Fruit and vegetables - [Potatoes](https://ellips.com/grading-machine/potato/) - [Onions](https://ellips.com/grading-machine/onion/) - [Apples](https://ellips.com/grading-machine/apple/) - [Dates](https://ellips.com/grading-machine/date/) - [Oranges](https://ellips.com/grading-machine/orange/) - [Blueberries](https://ellips.com/grading-machine/blueberry/) - [Cherries](https://ellips.com/grading-machine/cherry/) - [Cherry tomatoes](https://ellips.com/grading-machine/cherry-tomato/) - [Peaches](https://ellips.com/grading-machine/peach/) - [Kiwis](https://ellips.com/grading-machine/kiwi/) - [Pomegranates](https://ellips.com/grading-machine/pomegranate/) - [Brussels Sprouts](https://ellips.com/grading-machine/brussels-sprouts/) - [Lemons & Limes](https://ellips.com/grading-machine/lemon-lime/) - [Pears](https://ellips.com/grading-machine/pear/) - [Bell peppers](https://ellips.com/grading-machine/bell-pepper/) - [Tomatoes](https://ellips.com/grading-machine/tomato/) - [Apricots](https://ellips.com/grading-machine/apricot/) - [Plums](https://ellips.com/grading-machine/plum/) - [This is how grading can help](https://ellips.com/) - [Labor issues](https://insights.ellips.com/blogs/dealing-with-labor-issues) - [Automation](https://insights.ellips.com/blogs/5-benefits-of-automation-with-fruit-vegetable-grading-technology) - [Meeting demands](https://insights.ellips.com/blogs/keep-up-with-all-your-customer-demands) - [Weather conditions](https://insights.ellips.com/blogs/deliver-consistent-quality-regardless-of-weather-conditions) - [More value, less food waste](https://insights.ellips.com/blogs/more-food-value-less-food-waste) - [Grading solutions](https://ellips.com/grading-solutions/) - [Grading machines](https://ellips.com/grading-solutions/grading-machines/) - [Elisam machine](https://ellips.com/grading-solutions/elisam-grading-machine/) - [Elifab machine](https://ellips.com/grading-solutions/elifab-grading-machine/) - [Grading technology](https://ellips.com/grading-solutions/grading-technology/) - [Artificial Intelligence](https://ellips.com/grading-solutions/artificial-intelligence-grading-technology/) - [Retrofit](https://ellips.com/grading-solutions/retrofit/) - [Customers](https://insights.ellips.com/customers) - [Why Ellips Group](https://ellips.com/why-ellips/) - [Vision](https://ellips.com/vision/) - [Approach](https://ellips.com/approach/) - [Ellips](https://ellips.com/ellips/) - [Elisam](https://ellips.com/elisam/) - [Elifab](https://ellips.com/elifab/) - [Service & support](https://ellips.com/grading-solutions/grading-solutions-service-support/) - [Insights](https://insights.ellips.com/blogs) - [Blogs](https://insights.ellips.com/blogs) - [Events](https://insights.ellips.com/events) - [Videos](https://insights.ellips.com/videos) - [Magazine](https://insights.ellips.com/blogs/magazine) - [Product portfolios](https://insights.ellips.com/blogs/product-portfolios) - [Videos](https://insights.ellips.com/videos) - [Careers](https://ellips.com/careers/) - [Fruit and vegetables](https://ellips.com/fruit-vegetables-grading-machine/) - [Potatoes](https://ellips.com/grading-machine/potato/) - [Onions](https://ellips.com/grading-machine/onion/) - [Apples](https://ellips.com/grading-machine/apple/) - [Dates](https://ellips.com/grading-machine/date/) - [Oranges](https://ellips.com/grading-machine/orange/) - [Blueberries](https://ellips.com/grading-machine/blueberry/) - [Cherries](https://ellips.com/grading-machine/cherry/) - [Cherry tomatoes](https://ellips.com/grading-machine/cherry-tomato/) - [Peaches](https://ellips.com/grading-machine/peach/) - [Kiwis](https://ellips.com/grading-machine/kiwi/) - [Pomegranates](https://ellips.com/grading-machine/pomegranate/) - [Brussels Sprouts](https://ellips.com/grading-machine/brussels-sprouts/) - [Lemons & Limes](https://ellips.com/grading-machine/lemon-lime/) - [Pears](https://ellips.com/grading-machine/pear/) - [Bell peppers](https://ellips.com/grading-machine/bell-pepper/) - [Tomatoes](https://ellips.com/grading-machine/tomato/) - [Apricots](https://ellips.com/grading-machine/apricot/) - [Plums](https://ellips.com/grading-machine/plum/) - [This is how grading can help](https://ellips.com/) - [Grading solutions](https://ellips.com/grading-solutions/) - [Grading machines](https://ellips.com/grading-solutions/grading-machines/) - [Elisam machine](https://ellips.com/grading-solutions/elisam-grading-machine/) - [Elifab machine](https://ellips.com/grading-solutions/elifab-grading-machine/) - [Grading software](https://ellips.com/grading-solutions/grading-technology/) - [Artificial Intelligence](https://ellips.com/grading-solutions/artificial-intelligence-grading-technology/) - [Retrofit](https://ellips.com/grading-solutions/retrofit/) - [Customers](https://insights.ellips.com/customers) - [Why Ellips Group](https://ellips.com/why-ellips/) - [Vision](https://ellips.com/vision/) - [Approach](https://ellips.com/approach/) - [Ellips](https://ellips.com/ellips/) - [Elifab](https://ellips.com/elifab/) - [Elisam](https://ellips.com/elisam/) - [Service & support](https://ellips.com/grading-solutions/grading-solutions-service-support/) - [Insights](https://insights.ellips.com/blogs) - [Blogs](https://insights.ellips.com/blogs) - [Events](https://insights.ellips.com/events) - [Videos](https://insights.ellips.com/videos) - [Magazine](https://insights.ellips.com/blogs/magazine) - [Product portfolios](https://insights.ellips.com/blogs/product-portfolios?swcfpc=1) - [Videos](https://insights.ellips.com/videos) - [Careers](https://ellips.com/careers/) ![Flag en](https://insights.ellips.com/hubfs/raw_assets/public/Ellips_Group_August2023/images/en.svg "Flag en") en [![Flag nl](https://insights.ellips.com/hubfs/raw_assets/public/Ellips_Group_August2023/images/nl.svg) nl](https://comont-bitlidzha.savviihq.com/temporary-test) [Contact](https://ellips.com/contact/) [Client portal](https://ellips.com/client-portal/) Published August 27, 2025 | Reading time: 2 Minutes # Always the best service to keep your packhouse moving with Ellips USA Written by: **John Albert** ![John Albert](https://insights.ellips.com/hubfs/john.png) ![Always the best service to keep your packhouse moving with Ellips USA](https://insights.ellips.com/hubfs/Ellips_USA_ServSupp-5.jpg "Always the best service to keep your packhouse moving with Ellips USA")   Every successful packhouse runs on two things: great technology and the support to keep it performing at its peak. That’s why Ellips USA goes beyond machines. We build lasting partnerships that deliver results. Ellips USA has been serving North American packhouses for over 12 years, with offices in Washington, Idaho and California, and over 200 grading systems installed. Our mission: delivering world-class technology backed by experienced local support. Our technical support is just a phone call away. Service is as vital as our technology, creating trusted partnerships built on teamwork and expertise. Our local team is nearby for repairs, spare parts, and operational services. Everything needed to support your mechanical, electrical, or software needs. This commitment helps ensure you make the most from every harvest, every year.  🎥 **Watch the full Ellips USA story** In this video, General Manager John Albert shares how growing demand across North America led to the creation of Ellips USA. He explains how our local team, proven technology, and long-term service mindset help customers stay ahead. Starting from the first sales conversation, through installation, and continuing with ongoing optimization season after season. *Click below to watch:* ## A philosophy built on partnership  Ellips USA was founded on a simple principle: “If we take care of our customers, they’ll take care of us.” From initial consultation through installation and long-term support, we focus on helping you succeed. Whether it’s improving grading accuracy, increasing throughput, or reducing labor costs by up to 50%, we’re committed to optimizing every aspect of your packhouse.  ### “The service and support from Ellips is outstanding. They show up, diagnose the problem, and actually fix it. That makes all the difference.” Shay Myers, Owyhee Produce ![thumbnail_HS owyhee](https://insights.ellips.com/hubfs/thumbnail_HS%20owyhee.png)   ### Quick response times when it matters most When a breakdown hits at peak season, every minute counts. Ellips Service & Support ensures you get fast, direct contact with expert engineers. Many issues are resolved remotely, so you’re back up and running in record time. With a nationwide service team of technical support engineers and millions in spare parts inventory, help is always close.From preventive maintenance to emergency repairs, we make sure downtime never disrupts your harvest.   ### "Ellips provided a high level of support to service this new facility. Any time we have an issue it's just a phone call away." Joe Schwilke - Starr Ranch Growers ![Joe-Schwilke-Starr-Ranch-Growers](https://insights.ellips.com/hubfs/Joe-Schwilke-Starr-Ranch-Growers.jpg)   ### Installation. Sorted in no time Our installation specialists have decades of experience getting systems up and running on time, every time. Since its inception, Ellips USA has managed hundreds of installations, including 50+ multi-million-dollar projects, with 100% on-time, on-budget success. This is a track record we protect vigilantly. All systems are fully assembled, tested, and debugged in Europe prior to shipment, then dismantled and containerized. When systems arrive in the U.S., surprises are rare and installations are predictable.   ### “The install was quick. Just a matter of weeks. A whole crew of energetic Italians came out and worked so fast, I was nervous it wouldn’t get done on time. But they reassured me: ‘Don’t worry, it’ll be fine.’ And it was.” Wylie Thulen – Pioneer Potatoes ![thumbnail_Wylie Thulen Pioneer HS](https://insights.ellips.com/hubfs/thumbnail_Wylie%20Thulen%20Pioneer%20HS.png)   ### Get your team on their A-game Even the best technology needs skilled operators. Our comprehensive training programs empower your team to handle any challenge, from optimizing throughput to mastering seasonal defect detection. Customers are supported until fully confident running the system, and receive ongoing optimization assistance to better address new seasons, product quality and market demands. ### Ready to revolutionize your business? - --- Maximize throughput with less labor - --- Improve quality consistency - --- Get the most value out of each produce ![john](https://insights.ellips.com/hubfs/john.png) Contact us or request a demo [Contact John](https://info.ellips.com/en/contact-us-usa) [Request demo](https://info.ellips.com/en/book-demo-usa) ![CTA_blueberry_3](https://insights.ellips.com/hubfs/CTA_blueberry_3.png) ![Ellips](https://insights.ellips.com/hubfs/raw_assets/public/Ellips_Group_August2023/images/logo.svg "Ellips") - [Our customers](https://insights.ellips.com/customers) - [Why Ellips Group](https://ellips.com/why-ellips/) - [Our vision](https://ellips.com/vision/) - [Insights](https://insights.ellips.com/blogs) - [Videos](https://insights.ellips.com/videos) - [Careers](https://ellips.com/careers/) - [Client portal](https://ellips.com/client-portal/) - [Contact](https://ellips.com/contact/) - Fruit & Vegetables - [Potatoes](https://ellips.com/grading-machine/potato/) - [Dates](https://ellips.com/grading-machine/date/) - [Cherry tomatoes](https://ellips.com/grading-machine/cherry-tomato/) - [Oranges](https://ellips.com/grading-machine/orange/) - [Peaches](https://ellips.com/grading-machine/peach/) - [Apples](https://ellips.com/grading-machine/apple/) - [Cherries](https://ellips.com/grading-machine/cherry/) - [Kiwis](https://ellips.com/grading-machine/kiwi/) - [Pomegranates](https://ellips.com/grading-machine/pomegranate/) - [Brussels Sprouts](https://ellips.com/grading-machine/brussels-sprouts/) - [Onions](https://ellips.com/grading-machine/onion/) - [Blueberries](https://ellips.com/grading-machine/blueberry/) - [Lemon & Lime](https://ellips.com/grading-machine/lemon-lime/) - [Pears](https://ellips.com/grading-machine/pear/) - [Bell peppers](https://ellips.com/grading-machine/bell-pepper/) - [Tomatoes](https://ellips.com/grading-machine/tomato/) - [Apricots](https://ellips.com/grading-machine/apricot/) - [Plums](https://ellips.com/grading-machine/plum/) - [Grading Solutions](https://ellips.com/grading-solutions/grading-machines/) - [Elisam machine](https://ellips.com/grading-solutions/elisam-grading-machine/) - [Elifab machine](https://ellips.com/grading-solutions/elifab-grading-machine/) - [Grading technology](https://ellips.com/grading-solutions/grading-technology/) - [Artificial Intelligence](https://ellips.com/grading-solutions/artificial-intelligence-grading-technology/) - [Service & support](https://ellips.com/grading-solutions/grading-solutions-service-support/) - **© 2026 Ellips Group** - [Terms and conditions](https://ellips.com/contact/terms-and-conditions/) - [Privacy](https://ellips.com/contact/privacy/) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "John Albert", "url" : "https://insights.ellips.com/blogs/author/john-albert" }, "dateModified" : "2025-10-09T09:22:49.426Z", "datePublished" : "2025-08-27T08:17:16.000Z", "headline" : "Always the best service to keep your packhouse moving with Ellips USA", "image" : [ "https://insights.ellips.com/hubfs/Ellips_USA_ServSupp-5.jpg" ], "mainEntityOfPage" : { "@id" : "https://insights.ellips.com/blogs/always-the-best-service-to-keep-your-packhouse-moving-with-ellips-usa", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://insights.ellips.com/hubfs/logo.svg" }, "name" : "Ellips" } } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/3b9ZatAir9BPZRXjYi012HEjcvXdFbvSEPtoZL23AW018/capped-1080p.mp4", "dateModified" : "2025-10-09T09:14:54.886Z", "duration" : "PT4M10S", "height" : 2160, "name" : "ellips_usa_final_SUBS", "thumbnailUrl" : "https://139704199.fs1.hubspotusercontent-eu1.net/hubfs/139704199/Customer%20Videos/ellips_usa_final_SUBS.mp4/medium.jpg?t=1760001294886", "uploadDate" : "2025-10-09T09:01:48.443Z", "width" : 3840 } ```